Current Opportunities

Commercial & Technical Support Manager

We are a small import & distribution company supplying specialist Rainscreen and Sub-frame products into the construction industry, based in the Sandyford area.

Due to the growth of the business, we have an opportunity for a Commercial and Technical Support Manager to work closely with the Sales Team on Pricing Sales Opportunities, providing Aftersales Technical Support to Architects/Contractors as well as Managing the Purchasing/Drop-Shipping Delivery/Invoicing Process between Suppliers and Customers.

Key Requirements

Practical Experience

The ideal candidate with have the following background/experience:

• Construction experience essential, ideally in Small to Medium Sized Business
• Experience in Product Costing
• Experience in sourcing procurement
• Understanding of Logistics & Delivery to Site
• Experience of managing people
• Experience in the coordination of timely deliveries to site
• Being proactive in dealing with customer technical issues, before, during and after installation of our products.

Personal Attributes

The candidate will also possess the following attributes:

• Attention to detail and a high degree of accuracy.
• Completer/Finisher
• Have an Organised & Systematic way of working
• They must be a team player especially as this is a small company
• The role involves a lot of interaction with customers, suppliers and professionals and therefore necessitates the person has the following:
• A very high standard of written and spoken English
• Is comfortable dealing with people both in person and on the phone
• Is calm and courteous under pressure
• Has a pleasant and positive demeanour
• Strong Customer Service Ethic
• They must enjoy problem solving and be able to work comfortably on their own initiative
• They must have a high degree of proficiency in MS Office (Word and Excel, specifically) and ideally have some experience operating Accounts/ERP and CRM Systems.
• There will be a steep learning curve in the role so the candidate must be open to learning and be easily able to ask for help and guidance.
• They must be interested in improving the business, as a whole, and be prepared to contribute to systems and process improvement.
• They should be able to demonstrate a strong personal drive, interest in their work and be committed to their own learning and personal development.

Details of Role

Project Costing & Estimating

• Work with the Sales Team to accurately prepare costings & estimates for project quotations.
• Liaise with Suppliers/Manufacturers as appropriate.
• Contribute technical information and product specification data and materials to the quotation process.

Aftersales Support

• Deal with queries arising from Architects/Contractors in relation to the technical aspects of application and installation of products.

Project Management

• Upon receipt of confirmed Sales Orders, commence the process of communicating with Suppliers and raising Purchase Orders
• Liaise with Suppliers on delivery
• Approve Supplier Invoices
• Operate and maintaining the Sales & Purchase Processes within the Accounts/CRM/ERP System

Oversight of Staff Member dealing with:

Customer Liaison

• Handle Customer Queries/Issues re: Outstanding Orders
• Follow up on Delivery Dates/Supplier Issues & keep Customers appraised

Delivery Logistics:

• Arrange carriers to collect & deliver
• Ensure timely and secure deliveries to construction sites

Invoicing

• Issue Sales Invoices

Debt Collection

• Follow up on Cash Collection

A generous renumeration package depending on experience. If interested please send your CV and covering letter to sales@elemental.ie